About the role
Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world's leading software provider for automated decision-making in the financial services industry and, to date, our software has been used by our customers to power over 500´000 critical business decisions every day.
Taktile is based in Berlin, London and New York City.
Taktile was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services.
Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all.
Our team has accumulated extensive work experience at leading tech companies such as Google, Amazon, and Meta, startups, and the enterprise software sphere
Our backers include Y Combinator, Index Ventures, and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath.
We’re backed by some of the world’s leading investors and show great traction with scale-ups and large enterprises across the financial services and insurance industry. We are looking to build on this success by growing our sales team, professionalizing our go-to-market, and acquiring more customers.
That’s where you come in.
We are looking for a Senior Customer Success Engineer to join our Customer Success team on the journey of onboarding our customers, supporting them on their journey to success with Taktile products and generally making sure they get value from Taktile fast!
If you are passionate about state of the art tech products, have gathered a few years of experience working with Python and customers, and enjoy working as part of an awesome team that empowers you to grow, then we think you'll love this job!
You know how to build strong customer relationships with stakeholders across different levels of seniority and including both technical stakeholders in an organization (e.g. Principal Engineers, Data Scientists) as well as business stakeholders (e.g. Risk Managers, Credit Analysts).
You are curious and customer-centric. You enjoy learning about our customers’ and prospects’ businesses and helping them solve challenges.
You are able to plan and manage project scope, expectations and timelines. You will need to manage multiple projects across your aligned customers that will be at different parts of their journey with Taktile.
You are humble and have a growth mindset, with a willingness to learn new skills and methodologies and bring best practices into our business.
You are collaborative and work well with your peers in Marketing, Sales, Product, Engineering and the Customer Success team.
You are creative and proactive - you’re always looking for ways to stand out with customers and prospects.
You have excellent written and spoken English skills.